— VERIZON LANDLINE UPDATE

Is Verizon getting rid of landlines?

Verizon, like AT&T, is retiring its old copper phone lines in many areas and moving customers to newer services over fiber or wireless. If Verizon is changing service at your address, you should receive a written notice first.

What this means for you

Your phone number can usually stay the same.

The new service may need electricity, so it may not work in a long power outage without a battery backup.

Devices that use the phone line, like medical alerts, home alarms and fax machines, may need to be checked or replaced.

You should get advance written notice before your service changes.

What to do if you get a notice

STEP 1
STEP 2
STEP 3

1. Keep the notice and write down the date.

2. Call Verizon using the number on your bill and ask what replacement service is offered at your address.

3. List everything plugged into your phone jacks.

STEP 4
STEP 5

4. Ask whether each device will work on the new service.

5. Test every device the same day you switch.

Check my medical alert

Is my landline from Verizon?

Check your phone bill. Many areas have a different local phone company, and landline changes depend on which company serves your home.

Watch out for scams

Scammers copy real news about phone changes. Never give payment, passwords or your Social Security number to someone who calls or texts you about your landline. Hang up and call Verizon yourself using the number on your bill.

This site is independent and not affiliated with Verizon. Details in your own notice take priority.